Last Updated: 13/05/2026
This Refund Policy explains the conditions under which payments made on the Collabbor platform are eligible for refund.
Collabbor is operated as a sole proprietorship based in Georgia.
Payments are processed through Paddle.com as Merchant of Record.
By purchasing collaboration credits, you agree to this Refund Policy.
Collabbor sells structured collaboration credits.
Credits allow brands to submit collaboration requests to creators through a moderated review and routing workflow.
Collabbor does not guarantee:
Payment is for access to moderation review and creator routing workflows only.
All credit plans have a fixed validity period of 30 days from the date of purchase.
Unused credits expire automatically after 30 days and do not roll over.
Expired credits are non-refundable.
Credits are non-transferable and may not be resold.
A credit is deducted only after:
If a submission is rejected before routing, no credit is deducted.
Routing confirms creator delivery only.
Routing does not guarantee acceptance or collaboration completion.
Once deducted after approval and routing, the credit is considered fully used.
After routing, the creator may:
Credits are not restored for:
Once a request is routed, the credit is fully consumed.
Refunds are available only if:
If any credit has been deducted, the purchase becomes non-refundable.
Expired credits are non-refundable.
Used credits are non-refundable.
Statutory consumer rights apply where legally required.
If a creator accepts but fails to deliver:
Collabbor is not responsible for enforcing agreements between users.
The Platform may apply internal moderation measures including:
However:
For collaborations involving physical product shipment:
Collabbor is not responsible for:
Shipping-related disputes do not qualify for refunds or credit restoration.
Negotiation messages may be moderated before becoming visible to the other party.
Collabbor reserves the right to reject negotiation messages that violate platform standards.
Negotiation outcomes do not qualify for refunds or credit restoration.
Unauthorized, abusive, or fraudulent chargebacks may result in:
Users must contact support before initiating payment disputes.
Collabbor reserves the right to deny refunds where abuse, fraud, manipulation, or misuse of the Platform is suspected.
This includes:
All payments are processed through Paddle.com as Merchant of Record.
Approved refunds are processed through Paddle according to Paddle’s systems and timelines.
Processing times may vary depending on payment provider, bank, or region.
Temporary technical interruptions, maintenance, outages, or service availability issues do not automatically qualify for refunds.
Collabbor may update this Refund Policy at any time.
Continued use of the Platform constitutes acceptance of updated policies.
Email: collabbor@gmail.com
Operator:
Collabbor
Sole proprietorship based in Georgia